CONTACT AND FAQS

LitPins&Co is a small bookish business, made for readers, by readers. We create beautiful and unique bookish merchandise and enamel pins for book lovers everywhere! To find out more about our story, head to our about page.

There are lots of ways to stay up to date with LitPins&Co news. You can sign up to our newsletter, check out our blog, or follow us on social media (@LitPinsandCo).

Grade A

"A grade" pins represent the highest quality from a batch and appear as intended. These pins may have minor imperfections that are only visible upon close inspection under bright light. 

Common A grade blemishes include:

• Slight enamel under-fill, not easily noticeable
• Subtle imperfections in metal plating
• Light scuffs or surface scratches on the enamel or metal
• Small, single nicks on the enamel or metal
• Minor dust particles mixed into the glitter or enamel
• Slight offset in screen printing

Ideal for displaying on bookshelves, pin banners, or any indoor space. While A grade pins are in excellent condition and suitable for outdoor wear, we recommend using a protected space – like an ITA bag – when worn outside to minimise the risk of wear and damage.

Grade B

"B grade" pins have visible flaws that can be noticed in normal lighting. The severity of these blemishes can vary, with some being more pronounced than others. Despite this, B grade pins remain great for display if a collector is okay with minor imperfections and are a more affordable option for wearing. 

Common B grade flaws include:

• Moderately scuffed enamel or metal
• Multiple imperfections in the metal plating
• Several air bubbles in the enamel
• Small portions of missing enamel
• Overfilled enamel that covers some metal lines
• Excess glitter in unintended areas
• Small gouges or marks in the enamel

While a B grade pin may not be as pristine as an A grade, it is still highly wearable and can be a great addition to any collection!

Grade C

"C grade" pins have multiple obvious defects that are immediately noticeable from arm's length under normal lighting. These flaws may make them less ideal for display, but they remain wearable and are the most affordable option for this purpose.

Common C grade defects include:

• Large, noticeable areas of scuffing
• Deep gouges or scratches in the enamel
• Large or multiple areas of under-filled enamel
• Multiple imperfections in the metal plating
• Numerous air bubbles in the enamel
• Noticeable off-set or missing screen printing
• Multiple missing metal lines
• Areas of enamel staining or discolouration
• Large or multiple areas where enamel is missing

While C grade pins are less common, they can still be a fun addition to a collection for those who are a little less precious about their pins!

Don’t worry, metal tarnish is completely normal. You can find a variety of products online that are specifically designed for cleaning silver and gold-plated items. We recommend using a polish-infused cloth, as it’s gentler on the surface than other products and will minimise the risk of applying too much polish and causing additional damage.

Absolutely! Just email us at help@litpinsandco.com with your order number and we’ll happily add the item(s) for you.

If you’ve placed multiple orders and want to combine them, please provide the order number for each one. We’ll then refund you the excess shipping costs. Please note, we can only do this if your original order hasn’t shipped yet, so the sooner you reach out, the better!

Pre-orders are for items that haven’t been manufactured yet. They help us gauge interest, give us the freedom to experiment with new ideas, and also serve as a way to fund exciting new projects! Think of it like Kickstarter but without the extra fees!

Every pre-order item includes an estimated shipping date in the title and listing. If you order several items and one of them is a pre-order, your entire order will be kept on hold until the pre-order item arrives.

To avoid any confusion, we recommend ordering pre-order items separately. Alternatively, you can email help@litpinsandco.com to arrange payment for additional shipping costs if you want your non-pre-order items to arrive sooner.

To cancel or return an order, please contact us at help@litpinsandco.com with your order number.

If your order hasn't shipped yet, we can cancel it for a full refund.

If you want to return items after they’ve shipped, please return them to us at your own expense. Once we receive the returned items, we’ll issue a refund minus the cost of shipping. We can only process refunds for items that are unopened and in their original condition.

If items are missing from your order, please email us as soon as possible at help@litpinsandco.com stating your order number and details about the missing items. We’ll refund or replace missing items at no extra cost to you.

If any of the items in your order arrive damaged, please email us as soon as possible at help@litpinsandco.com stating your order number and details about the damaged items. We’ll refund or replace damaged items at no extra cost to you. 

Please be aware that B/C graded items are advertised as defected and, therefore, cannot be refunded. 

We accept a variety of payment methods. Please check the footer of our website to see the full list of payment methods available.

Unfortunately not. To change your payment method, please email us as soon as possible at help@litpinsandco.com to cancel your order. We’ll refund the original payment method and you can then reorder using the payment type of your choice.

Yes! If you want to return part of your order, please return the items to us at your own expense. Once we receive the returned items, we’ll issue a refund minus the cost of shipping. We can only process refunds for items that are unopened and in their original condition.

We aim to ship orders within 5 business days. However, during busier periods (such as sales, new product launches or holiday shopping) our processing times may be slightly longer. We will keep customers informed via our social media and newsletter.

All UK orders are shipped via Royal Mail Tracked 24 as standard. International Orders could take up to four weeks to arrive, please refer to your tracking email to check the status of your order.

Every pre-order item includes an estimated shipping date in the title and listing. If you order several items and one of them is a pre-order, your entire order will be kept on hold until the pre-order item arrives.

Here are the estimated shipping times based on your location:

UK Orders: Tracked 24 from dispatch.

EU Orders: Please allow at least 4 weeks from dispatch.

US Orders: Please allow at least 4 weeks from dispatch.

Other Countries Orders: Please allow at least 6 weeks from dispatch.

If your item hasn’t arrived within the estimated time frame, please email help@litpinsandco.com.

Yes, we ship globally! If you’d like to check that we ship to your country then please email us at help@litpinsandco.com.

Shipping costs are dependent on location, order weight and current exchange rate. They’re calculated at checkout before placing your order. Please note that your country may charge customs duties and/or taxes upon arrival.

If your tracking link isn’t working, please email us at help@litpinsandco.com and we will look into it for you.

If you’ve changed your address on your account, it should automatically update on your order. However, we recommend emailing us at help@litpinsandco.com to let us know so that we can double-check for you.